Operations & Support Tools · Platform Profile
Hona — formerly Milestones — is a client-communication platform that gives law firm clients a visual, jargon-free case tracker with automated milestone updates, educational content, and AI-driven outreach.
Hona, founded in 2021 in Utah County as Milestones and rebranded in July 2023, is a Y Combinator-backed client-communication platform led by co-founder and CEO Manny Griffiths. It connects to a firm's case management system and presents clients a visual tracker of their case's progress through defined milestones, in a browser or mobile app, with each milestone carrying plain-language explainers, FAQs, and videos.
As the case advances, the system sends personalized updates, automates NPS surveys and review requests at key points, supports two-way messaging, and collects client data and documents. In 2025 the vendor repositioned around what it calls AI case agents — automated outreach that handles routine client contact and escalates to staff when needed (vendor framing).
Its published integration list spans the consumer-practice stack: Filevine, Litify, CasePeer, Lead Docket, Clio, SmartAdvocate, MyCase, Assembly Neos, GrowPath, Smokeball, PracticePanther, Salesforce, and others. Named customers include Singleton Schreiber, Tittle & Perlmuter, and Spada Law Group. Funding: a $2.1 million seed in July 2023 and a $9.5 million Series A in June 2024 led by Costanoa Ventures. Pricing is quote-based.
Consumer-practice firms — personal injury foremost, plus immigration, criminal defense, and bankruptcy. Its education-heavy design targets the same call-deflection economics as Case Status, with client understanding (not just notification) as the stated mechanism.
| Vendor | Hona — independent, venture-backed (Y Combinator) |
|---|---|
| Founded / HQ | 2021 (as Milestones; renamed Hona July 2023); Utah County, UT (listings vary between Orem and Lehi) |
| CEO | Manny Griffiths (co-founder) |
| Category | Client communication and case tracking |
| Named customers | Singleton Schreiber, Tittle & Perlmuter, Spada Law Group |
| Funding | $2.1M seed (Jul 2023); $9.5M Series A (Jun 2024, Costanoa Ventures) |
| Pricing model | Not published; quote-based |
| Key integrations | Filevine, Litify, CasePeer, Lead Docket, Clio, SmartAdvocate, MyCase, Neos, GrowPath, Smokeball, PracticePanther |
| Website | hona.com |
Hona and Case Status are the two names in the PI client-experience layer, integrating with the same systems and selling the same deflection math; the packaging differs — Hona leads with education (explainers and videos per milestone) and, since 2025, AI-agent outreach. Evaluations typically run both against current feature lists rather than category labels.
Its Lead Docket integration extends the layer forward into intake: a prospective client can get milestone-style communication before the retainer, not just after — a seam between the intake and client-experience layers that most tools leave open.
Yes — Milestones rebranded as Hona in July 2023. Same product lineage.
Yes — Lead Docket is on its published integration list, alongside the major PI case management systems.
No — the tracker works in a browser, with mobile apps also available.
Same category and similar integrations; differences are in packaging — Hona's education-heavy tracker and AI-agent outreach versus Case Status's branded-app engagement model. Evaluate against current feature lists.
Systems firms typically evaluate alongside Hona — competitors, complements, and the adjacent layers of the same stack.
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This page is an independent editorial overview published by Maestro Strategic Partners, an operations and AI consultancy for plaintiff law firms. Maestro is not affiliated with, sponsored by, or endorsed by Hona. Hona and related marks are the property of their respective owners; they are used here for identification only. Product details verified as of July 2026 and may have changed — confirm specifics with the vendor.
